Usability & Website
Bureau of the Fiscal Service
A&T teams work with the Bureau of the Fiscal Service (part of the U.S. Treasury) to assist with a wide variety of web services, ranging from website design and development to usability testing and UX. We are currently helping the Bureau execute modernization and redesign on two of the Fiscal Service's central websites.
In a prior engagement we also helped them redesign and develop their main website. The primary goal of the redesign was to guide the Fiscal Service's diverse customer base into areas catered specifically to them. Fiscal's customers include the general public, businesses and institutions, and other federal and state government agencies. The site is optimized for mobile devices via responsive design and coding, and also supports WCAG web accessibility standards.
The Bureau of the Fiscal Service operates more than 50 unique programs which span the gamut of payments, collections, accounting, and financial reporting and guidance. In order to help users navigate this wealth of information, traditional navigation and search functions were augmented with audience-specific pages, a new A-to-Z Index, and helpul cross-linking between related programs.
The Fiscal Service website design performed well with users in formal usability testing. In addition, the site is Section 508 compliant, and the site's text is being rewritten using Plain Language standards.
For over a decade, our team of web specialists have worked with Treasury, and specifically the Bureau of the Fiscal Service, the Office of Public and Legislative Affairs (LPA), and the Administrative Resource Center (ARC), on web design, development, user experience design (UX), usability testing, and web consulting.
